FAQ

Here we have collected the most frequently asked questions. Please read them before contacting support.

Shipping Information

What shipping methods are available?

Currently we have DHL Express & Express Mail Service (EMS)  with shipping maximum up to 70KG with location based rates.

Do You Ship Internationally?

Yes, we do. Some specific products will not shipping to some counties/ regions.

How Long Will It Take To Get My Package?

Generally delivered within 7-14 business days – read more Shipping Policy

Shipping cost?

Shipping costs are dependent on your location and product weights on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

How can I track my shipment?

We will send you the tracking code of the shipment when the parcel has been sent.

Changing the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address” before place order

Payment Information

What payments methods are available?

We accept Paypal , Visa and MasterCard on our website via Secure Paypal Payment Gateway.

Is Buying On-Line Safe?

our priority at ftonline.co is to ensure the privacy of our customers and safety of payment. we use SSL encrypted data store methods in our store.

Orders And Returns

Why should I buy online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

How do I place an Order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

How Can I Cancel Or Change My Order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact sales@ftonline.co, Read more Return & Cancellation Policy

Do I need an account to place an order?

No! You are welcome to place an order without having to create a user account. No sign-up or login is required to order. you can check out as guest. provide necessary information to order shipping. If you do sign up to be a user , you can create a profile, keep track of your order history, wish list, etc.

How Do I Track My Order?

As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order when you log into your account. Go to Order Tracking and enter your tracking number to see the status of your order delivery.

How Can I Return a Product?

If you want to return a product, please see Return & Cancellation

Still Have A Questions?

We will be happy to answer any questions you may have.

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