- 45-Day Return Policy
We accept authorized returns within 45 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. FTOnline.co will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (+8180 9436 7073 – WhatsApp/call) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 45 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
Return Procedure
After Return process start, Please expect to be contacted by our agents in case additional information is required.
If you do not have your order or Invoice number, please indicate when your order was purchased and the full name you used upon ordering.
- Call us – +8180 9436 7073 – WhatsApp/call
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Freight Charge
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refund Processing
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
Core Returns
What is a Core Charge?
Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back. which may applicable for products like turbochargers etc,.
If your old core is in reusable condition and you wish to return it, please do the following:
- Call our Support at +8180 9436 7073 – WhatsApp/call for instructions on returning your core.
Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to FTOnline.co . Core charges and taxes may vary, depending on the state in which you purchased the part.
If you have any questions, please contact us and we’ll be happy to help.
Cancellation Policy
Cancellations may be accommodated if the order has not yet been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (+8180 9436 7073 – WhatsApp/call) or email to speak with a customer service representative.
